FAQ's
1️⃣ Do you offer free shipping?
Yes! Enjoy FREE shipping across Saudi Arabia and the UAE with no minimum spend required.
Just shop and relax!
2️⃣ What is the estimated delivery time?
We aim to deliver within 1–4 business days, depending on your location.
Fast, reliable, and always on time.
3️⃣ Is Cash on Delivery (COD) available?
Yes! COD is available throughout KSA and UAE — making shopping even more convenient.
4️⃣ Can I return or exchange an item?
You can! Returns and exchanges are accepted within 7 days of delivery.
Please ensure the item is unused and in original packaging.
🔁 Check out our full [Return & Refund Policy] for details.
5️⃣ How can I track my order?
Once shipped, you’ll get a tracking number via email or SMS to follow your order in real time.
6️⃣ What if my item arrives damaged or incorrect?
No problem! Contact us immediately if your order is damaged, defective, or incorrect.
We’ll arrange a free replacement or full refund — whichever you prefer.
7️⃣ Do you ship internationally?
Currently, we deliver only within the UAE and Saudi Arabia.
🌍 Stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re here to help anytime!
📩 Email: alsouqalbaytofficial@gmail.com
Or reach out to us on social media: @alsouqalbayt
9️⃣ Are your products authentic and high-quality?
Absolutely! We guarantee 100% genuine, high-quality products sourced from trusted suppliers.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to assist.
📧 Contact us ASAP at alsouqalbaytofficial@gmail.com.
💬 Got more questions?
Feel free to contact us anytime!
📧 alsouqalbaytofficial@gmail.com
📍 Serving customers across the UAE & Saudi Arabia